Hosted Telephony
Solutions
The 8x8 Communications Cloud™ combines unified communications, team collaboration interoperability, contact centre, and real-time analytics in a single open platform that integrates across clouds, applications, and devices, eliminating information silos to expose vital, real-time intelligence.
8x8 seamlessly connects employees with ease, customers, and applications to improve business performance for enterprises across the globe. Results-driven companies rely on the 8x8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance and enhance the overall customer experience.
Voice, Chat, Video and Contact Centre; In the Cloud.
The one platform solution that equips your employees with the exact tools they need to communicate,
collaborate, access data and contact experts at the speed of business.
8x8 Voice Solutions
Looking for a phone system that just works? How do you get a consistent voice experience over the internet? You don’t unless you have patented technology that optimises how your call is routed and monitored across the internet. 8x8’s patented technology finds the best path and routes your call to the nearest data centre. Your call isn’t routed halfway around the world just to reach George in the office upstairs. 8x8 was born in the cloud and has invested over the past 17+ years to create a rock solid infrastructure that just works every time you pick up the phone.
Analytics
With X Series, you can instantly look at the call quality across your company, see any poor-quality calls and get immediate insights into the root cause. With the powerful capabilities of 8x8 speech analytics, users can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8x8 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.
Instant Messaging
8x8 Team Messaging enables business collaboration by providing real-time team communication that scales from small to large teams. Built for company-wide collaboration, 8x8 Team Messaging enables business units, project teams and internal and external collaborators to share content and communicate as a team by providing instant access for all employees through a direct connection to your global directory. 8x8 Team Messaging is designed to keep conversations organised by topic and work group while supporting open team communication. 8x8 Team Messaging unifies your desktop and mobile device, enabling you to work anywhere, from any device. 8x8 Team Messaging also supports both public and private rooms, allowing team members to share sensitive documents as well as public content. The ability to follow and unfollow content and use @mentions helps limit disruptions from notifications and high volume discussions.
Real-time Communications
Using your identity and authentication management tool, all employees are automatically set up without extra steps to add or invite co-workers to the messaging app. This out-of-the-box, company-wide access combined with an intuitive user experience means employees can immediately start collaborating more effectively
Contact Centre
Whether you are running a startup or large enterprise, you can waste valuable time and money maintaining and managing an inefficient contact center solution. Outdated premise-based technology only gets in the way of keeping your customers happy. 8x8 can help. Our cloud contact center solution enables you to deliver a customer experience that differentiates your business from the competition. X Series X5-8 packages deliver a tightly integrated unified communications and contact center solution, or standalone contact center, with class-leading uptime, collaboration and analytics.