Retail
Solutions
As a retailer you can take full advantage of developments in telephony technology, ensuring your communications are efficient and processes are streamlined. Through harnessing new technology with Flexible Group you could save up to 40% on your current telephone costs.
When working with us, you benefit from our experience with the retail industry. We have been providing telephony systems to retailers for over twenty years, with major brands in the food sector and businesses such as Mothercare, Early Learning Centre, Brighthouse, Vodafone and many more across the UK. Flexible Group are currently the Telephony Supplier of the year for the complete Booker wholesale group and the Nisa brand. In fact, in every high street, there are at least seven main brands using our services.
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Eliminate expensive lines and transfer calls easily
We will review your business requirements with you and then recommend a system which fully meets all your telephony needs. By routing the devices you have through broadband circuits, you can make cost savings by eliminating expensive telephone lines. In addition, you’ll be able to make and receive many calls at the same time via our broadband connection and voicemails or auto-attendants can be offered at the touch of a button. Using our systems, call flow paths can be identified and handled based upon the caller’s requirements to direct them to the correct retail location.
Lockdown fraudulent activity
Taking payments is an essential part of retail and Flexible Group offer data circuitry provision for the reliable operation of your PDQ terminals.
We can provide cordless handset availability alongside fixed phones to give your retail business maximum flexibility. You can have the ability to invoke handset lock-down for publicly located units to prevent fraudulent call activity. Flexible Group also offer Redcare alarm line deployment for dual communication systems and many other alarm operators, and we also provide 4G backup for maximum uptime.
Report on multi-site performance
If you operate across multiple retail sites, you can have an online portal for quick and easy management of every site. Our call reporting system provides you with extensive statistics that enable you to carry out site-by-site performance management, minimising missed calls.
Offer retail customers WiFi
Flexible Group can provide WiFi access across your retail site, with social media integration to boost your online presence. This is of the utmost importance with the current level of internet usage; people come to expect WiFi when they visit a retail site.
You have the option of a small on-site system, a hosted solution housed at the local data centre, or a centralised system covering the branch network. We will review your requirements with you to establish the best solution and we offer no obligation quotations to retailers.
Here at Flexible Group, we have technical staff based around the UK so we are never more than 90 minutes from you. We provide 24/7 support, 365 days a year, so you benefit from the peace of mind that our team is always on hand.
For more information about how we can support your retail telephony requirements please contact , call , or complete our online enquiry form.